RootsAndCrops: TERMS AND CONDITIONS
RIGHT OF WITHDRAWAL
In accordance with EU Directive 2011/83/EC, consumers have the right to cancel their purchase within 14 days from the actual delivery date.
To initiate a withdrawal, send an email to support [at] rootsandcrops.com with your ORDER NUMBER and details from the DELIVERY NOTE. We will provide the return address of one of our warehouses.
Important: Withdrawal applies to the entire order. Returns must include the original outer and inner packaging, and the consumer is responsible for return shipping costs. We recommend insuring the shipment.
Upon receiving the returned package, we will process your refund within 14 days via the same payment method.
Withdrawal does not apply to:
- Products that are damaged, altered, or unfit for resale
- Returns made after the 14-day period
USE OF RootsAndCrops' SERVICE
All content on www.rootsandcrops.com is protected by copyright and intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited.
RESILIENT BYTES M. IKE. reserves the right to take legal action against any misuse of its content.
TERMS AND PAYMENT METHODS
We offer secure payment options:
- Credit/Debit Cards: VISA, Mastercard, American Express
PAYMENTS & SECURITY
All sensitive data is encrypted and securely processed through our payment provider. RESILIENT BYTES M. IKE. does not store banking details.
We are not responsible for unauthorized payment transactions conducted on behalf of third parties.
REQUEST FOR INVOICE
To request an invoice, email support@rootsandcrops.com with:
- Business name
- Company address and postal code
- Valid VAT number
TAXES AND CUSTOMS COSTS
Customs duties and taxes, where applicable, are the responsibility of the customer. Within the EU, customs duties typically do not apply.
SHIPMENT
We ship via DHL, UPS, DPD, GLS Netherlands, depending on your location. During checkout, ensure your address is correct to avoid delivery issues.
More details: Shipping
ORDER PREPARATION
Orders are typically processed within 24 hours. Once shipped, a tracking number will be provided via email.
MODIFICATION OF PRIVACY TERMS
We reserve the right to modify these terms at any time. Updates will be published on this page.
EXCLUSION OF LIABILITY
All product and service information on www.rootsandcrops.com is provided without warranties. We are not liable for any damages, including indirect or incidental losses.
LAW AND JURISDICTION
These terms are governed by the laws of Greece and the European Union. Disputes shall be resolved in the courts of Athens, Greece.